technical professionals supported through reusable readiness programs
Networking · Product · Go-to-market
Making complex
technology click.
I'm Smriti Agarwal, an enterprise networking specialist who connects product, field, and customer context through technical storytelling, solution design, launch readiness, and enablement.
6+years in
networking
✦✦networking
Selected work
Across product, field,
and customer.
increase in knowledge retention through scenario-based design
years connecting product, engineering, support, and customers
Product management · Technical marketing
Product launch readiness
Partnered with Product Management, Engineering, Technical Marketing, Escalations, Customer Success, and Support on NPI/NFI launches, connecting feature updates, positioning, field questions, and readiness plans.
Solutions engineering · Technical marketing
Solution design & validation
Built and maintained hands-on labs, technical demonstrations, deployment scenarios, and documentation to validate how networking capabilities would be understood and used in customer-facing conversations.
Solutions engineering · Product insight
Customer & field insight
Resolved Layer 2 and Layer 3 issues across wireless, switching, and security; documented recurring patterns in knowledge-base articles and worked with engineering on outages and misconfigurations.
Technical training · Enablement
Technical readiness at scale
Created programs and reusable technical content for more than 1,000 learners, using scenario-based learning to increase retention by 70% and streamline ramp-up.
What I bring
Technical depth. Clear
communication. Stronger teams.
Technical foundation
Hands-on experience across routing, switching, wireless, SD-WAN, security, endpoint management, and observability, grounded in real troubleshooting and customer environments.
Enablement & communication
I listen for the underlying customer problem, then turn technical detail into clear presentations, useful knowledge, and labs, demos, and workshops people can apply.
Collaboration & product readiness
I work across Product, Engineering, Solutions, Customer Success, and Support to prepare launches, surface field needs, strengthen competitive context, and help teams build capability.
Experience
A career in making
networks work.
2021 - 2025
Learning Partner, Product & Technical Enablement
Cisco
Led global readiness for Meraki's campus and branch networking portfolio, translating product complexity into hands-on learning for 1,000+ technical professionals.
2019 - 2021
Network Support Engineer
Cisco Meraki
Solved high-pressure Layer 2 and Layer 3 challenges across wireless, switching, and security, while building knowledge that scaled beyond the support queue.
2018 - 2019
Network Engineer Intern
Reliance Jio USA
Designed, deployed, and documented secure enterprise connectivity across routers, switches, firewalls, and wireless access points.
EducationM.S. Telecommunication & Network Engineering
Southern Methodist University · 2019
CredentialsCCNA · ATD Virtual Training & Facilitation
Technical depth, taught with intention
Ideas in practice
Notes from the
network edge.
Field notes on technical enablement, product adoption, and the human work behind complex technology.
View all writing →Product thinking · Enablement
What if we treated enablement like a product?
The best technical enablement is researched, designed, released, measured, and improved, not simply delivered.
Read note ↗Technical marketing · Networking
Guest access is a product experience, not just an IT workflow
A visitor may never see the network design, but they immediately experience the choices behind it.
Read note ↗